EMT Practice Test

1. Question Content...

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Question1: You have received a trouble ticket in which Branch Session Manager (BSM) is not working with the Avaya Aura Communication Manager (CM) Survivable Remote Server (LSP). You want to verify if correct BSM Security Module IP Address is configured on the LSP server.
Which statement about the steps to check BSM Security Module IP Address configuration on the LSP is true?

Question2: You are troubleshooting the calling issue between two Avaya Spaces Calling extension clients.
On Avaya Breeze Session Manager (SM), you want to capture the signaling traces between SM and Avaya Aura Web Gateway (AAWG).
Which statement about the step to capture the required messages is true?

Question3: A customer reports that Remote Worker endpoints are unable to register. You analyze the SBC trace and notice that the TLS handshaking between the Remote Workers and the Avaya Session Border Controller for Enterprise (ASBCE) fails with an alert saying:
Level: Fatal, Description: Unknown CA
Based on this information, what is the cause of this problem?

Question4: A maintenance engineer logs onto the Command Line Interface (CLI) of Avaya Aura Messaging (AAM) and issues the vmstat command.
What information will the display present?

Question5: Considering the message flow to an Avaya Aura Contact Center (AACC) agent, which statement about the media path from the incoming caller is true?

Question6: Which command on the main Avaya Aura Communication Manager (CM) server shows the time when translations were last updated on the CM Survivable Server?

Question7: In Avaya Aura Messaging (AAM), which Command Line Interface command produces the same output as what is shown on the Process Status Results page in the AAM Web GUI?

Question8: A customer has an outage in the Main Data Center, resulting in the activation of Branch Survivability (Branch Session Manager and LSP). You are troubleshooting the calling issues reported by customer when Branch Survivability is activated.
In this outage situation, for call processing as a result of the Application Sequencing, BSM should reach out to which server?

Question9: When Avaya Session Border Controller for Enterprise (SBCE) initially receives the message from a SIP endpoint wanting to update their Presence status, which operation does it perform?

Question10: Which statement about Instant Message (IM) and Presence delivery to a SIP Remote Worker is true?

Question11: A customer reported that the users cannot make calls using Avaya Spaces Calling extension client. On Avaya Aura System Manager (SMGR) you found a Major Alarm for Avaya Aura Web Gateway (AAWG) saying:
AAMS is not provided.
Where will you assign the Avaya Aura Media Server (AAMS) to AAWG?

Question12: Which Avaya Session Border Controller for Enterprise (ASBCE) tool provides an option to debug the TLS handshake between the server and the client?

Question13: You are troubleshooting a falling Call Park and Page call and suspect a REST signaling issue between Avaya Breeze server and Avaya Aura Media Server (AAMS).
Which log would help in finding the cause of this problem?

Question14: traceSBC is a tool that can be used to trace the calls that cross through the Avaya Session Border Controller (SBC), calls to the public network, or calls from the public network. Which two statements describe another function of traceSBC? (Choose two.)

Question15: Which three statements about the Avaya Session Border Controller for Enterprise (SBCE) are true? (Choose three.)

Question16: Refer to the exhibit. After some system maintenance was completed over the weekend, a customer calling from the office states they hear a fast busy when trying to access their voicemail.
Avaya support verifies local network connectivity is up and Avaya AuraMessaging server is registering no alarms. A SIP trace displays a 404 Not Found error message.

Based on what is already working, to where can the issue potentially be isolated?

Question17: A customer reported that they are configuring a new Branch Session Manager (BSM) and are unable to add the BSM Instance on Avaya Aura System Manager (SMGR). When trying to add the instance, the SIP Entity Name is not appearing. While working on the customer issue you verify the configuration of SIP Entity that is added for the BSM.
Which SIP Entity type would be used for a BSM?

Question18: Which three standards does the Avaya AuraApplication Enablement Services (AES) support?
(Choose three.)

Question19: In which way can you verify that STUN/TURN messages are being received from web browser at the Avaya Session Border Controller for Enterprise (SBCE)?

Question20: A customer reports that they cannot place WebRTC calls. You discover there is a problem with communication between Avaya Breeze TM and the Avaya AuraMedia Server (AAMS). Where in Avaya Breeze TM do you set/check the User ID for Restful TLS authentication?

Question21: Incoming SIP Trunking calls from Service Provider to Session Manager are failing because Avaya Session Border Controller for Enterprise (SBCE) is not sending a domain name in the TO, FROM and REQUEST headers.
What needs to be changed in SBCE to make this happen?

Question22: To check the status of its connectivity with the Avaya Aura Media Server (AAMS), which command will you issue on the Avaya Breeze server?

Question23: What are two ways to view the ipcs.log file of an Avaya Session Border Controller for Enterprise (SBCE) High Availability (HA) system? (Choose two.)

Question24: What are two ways to verify that STUN/TURN messages are being received from web browser at the Avaya Session Border Controller for Enterprise (SBCE)? (Choose two.)

Question25: A company is deploying an Avaya Session Border Controller for Enterprise (SBCE) for their Remote Workers only. The Remote Workers use 9640 hard phones which need to have
46xxsettings.txt downloaded to them.
What is the minimum number of IP-addresses they need to assign to their private and public Network Interface Cards (NICs)?

Question26: You are troubleshooting an IM and Presence problem, and discover all application processes are not running on the Avaya Breeze TM platform.
How can the application processes be started?

Question27: To receive both the 46xxsettings.txt file and the firmware updates, what are the two locations in Avaya Session Border Controller for Enterprise (SBCE) administration where you would configure the IP address that Remote Workers telephones use? (Choose two.)

Question28: Which method can be used to verify that TSAPI services and the CTI user have been administered correctly in Application Enablement Services (AES)?

Question29: Which two statements about the Avaya Session Border Controller for Enterprise (ASBCE) are true? (Choose two.)

Question30: After Avaya Aura Messaging (AAM) answers a call Avaya Aura Communication Manager (CM) will initiate a shuffle of the media path if possible to establish a direct media path between the IP endpoint and AAM.
Which SIP message is sent by Avaya Aura Communication Manager (CM) to AAM to initiate the shuffle?

Question31: Incoming SIP Trunking calls from Service Provider to Session Manager are failing because Avaya Session Border Controller for Enterprise (SBCE) is not sending a domain name in the TO, FROM and REQUEST headers.
What needs to be changed in SBCE to make this happen?

Question32: Which statement about Instant Message and Presence delivery to a SIP Remote Worker is true?

Question33: Where can an administrator go to validate the Breeze/WebRTC cluster is synchronized to Avaya Aura System Manager (SMGR)?

Question34: What are two valid Avaya Aura Messaging (AAM) Measurement Report types? (Choose two.)

Question35: Refer to the exhibit. SIP endpoint 101-1112 is updating its Presence status with the Avaya Aura Presence (PS).

Based on the exhibit, which statement about the message flow is true?

Question36: You need to make a traceSBC in order to find a SIP trunk issue. After logging into the Session Border Controller (SBC) as user ipcs, in which two valid ways can you issue the traceSBC command? (Choose two.)

Question37: Which tool is used to trace a WebRTC call traversing through the Avaya Session Border Controller for Enterprise (ASBCE) R8.0?

Question38: Avaya Support personnel report a case, including root cause and resolution, in the Knowledge Base.
Which 8D Methodology discipline covers this action?

Question39: A customer is unable to use the Call Park and Page feature. During troubleshooting, on the Avaya Breeze server you want to capture the signaling traces between the following:
Avaya Breeze -
Avaya Aura Media Server (MS)
Avaya Breeze and Avaya Aura Session Manager (SM)
Which statement about the tracing tools that are available on the Avaya Breeze server to help capture these traces is true?

Question40: On which port does the Application Enablement Services (AES) R8.0 listen to the incoming TSAPI connections, unless the port is disabled by the administrator?

Question41: To log on the one-X?Communicator to Avaya AuraPresence Services server, what do you enter in the IM and Presence / Server field of the one-X?Communicator?

Question42: The Entity Monitoring column on the Session Manager Dashboard shows two figures per line.
How should these two figures be interpreted?

Question43: A customer has configured the Internet Friendly Gateway, but is unable to register it on the Avaya Aura Communication Manager (CM). On the Avaya Session Border Controller for Enterprise (ASBCE) you are verifying if the correct Media Gateway Controller address has been configured in the H248 Servers.
Which statement about the correct steps and desired value is true?

Question44: A customer reports that during the outage of their main data center, few AST (CM-SIP) users are unable to register to the Branch Session Manager (BSM).
How will you check that the correct Survivability Server has been assigned to the affected users?

Question45: A customer reports that they cannot place SIP calls to the Public Network via the ISP after a technician had finished fixing an issue in the Avaya Session Border Controller for Enterprise (ASBCE).
What are three of the screens that should be verified for the possible incorrect configuration?
(Choose three.)

Question46: Which two functions does Presence Services provide? (Choose two.)

Question47: You are troubleshooting a Call Park and Page issue and want to enable the finest logging level of logging for Call Park and Page snap-in.
To enable the finest logging, which command would you run on the Avaya Breeze Server?

Question48: In the 8D Troubleshooting Methodology, which two steps does Discipline 3, Contain Interim Actions, involve? (Choose two.)

Question49: The WebRTC snap-in is showing a yellow caution icon under License Mode.
What does this error mode indicate?

Question50: You are verifying a recently deployed Avaya Breeze server on which Call Park and Page Snap-in has been installed. While reviewing the Avaya Breeze Cluster Administration on Avaya Aura System Manager (SMGR), you check the value of the Cluster Profile.
Which three cluster profiles support Call Park and Page Snap-in? (Choose three.)

Question51: You are creating a SIP Entity for Avaya AuraEngagement Development Platform ?EDP / Avaya BreezeTM.
What do you have to enter in the field labeled FQDN or IP Address?

Question52: Which tool has an option to debug the TLS handshake between the server and the client?

Question53: Which two CLI alias commands can show the status of different applications on the Avaya Aura Web Gateway (AAWG)? (Choose two.)

Question54: After completing the deployment of the Avaya Breeze server, you notice that the hostname configured is incorrect.
Where can you change the Avaya Breeze server hostname?

Question55: How can you enable all levels of the log, including debug, to be dumped into the ps.log file?

Question56: In Avaya Aura 7, how are calls typically routed from Avaya Aura Communication Manager (CM) to Avaya Aura Messaging (AAM)?

Question57: A customer reported that Remote Workers are unable to use feature buttons. While troubleshooting, you want to monitor Registration, Subscription, and Personal Profile Management messages passing through the Avaya Session Border Controller for Enterprise (ASBCE).
Which statement about the step to capture the required messages is true?

Question58: You are using Avaya Aura Web Gateway (AAWG) for the WebRTC calling. Intermittently WebRTC calling is not working. Technician has asked you to collect the last two rotated log files.
Which two options can be used to collect the logs? (Choose two.)

Question59: A customer reports that the Avaya Aura Contact Center (AACC) agents are unable to log in to their agent PCs. They also informed you that the in-house telecom personnel performed routine maintenance of the company's telephony infrastructure during the weekend. As part of troubleshooting, you check the status of the CTI link on Avaya Aura Communication Manager (CM), which shows the link down. Server connection between CM and AES is up and running.
Based on this information, what is the cause of this problem?

Question60: Which tracing tools that help to debug WebRTC protocols are available on the Avaya BreezeTM platform?

Question61: After completing Discipline 4, Determining Root Cause, of the 8D Troubleshooting Methodology, what is the next discipline to be completed?

Question62: When a customer calls voicemail to retrieve their messages they hear "Hello, to access your mailbox..." instead of the users named followed by "please enter your password...". After troubleshooting you discover that the Caller ID is not being sent correctly, therefore Avaya Aura Messaging (AAM) is not able to identify the correct mailbox associated with the station number calling into AAM.
How can this problem be fixed?

Question63: Which statement about the RTP media stream and Avaya Session Border Controller for Enterprise (ASBCE) is true?

Question64: Which two trace tools are available for Session Manager? (Choose two.)

Question65: When a user is forwarded to Avaya AuraMessaging (AAM), Avaya AuraCommunication Manager (CM) needs to indicate to AAM who the call was originally destined for, so that the message is left in the correct mailbox.
Which SIP header is used to indicate for whom the call was originally destined, and the reason for being forwarded to AAM?

Question66: Which three statements about Avaya Breeze TM with WebRTC Snap-in are true? (Choose three.)

Question67: Which statement about Remote Workers on Avaya Session Border Controller for Enterprise (SBCE) is true?

Question68: After upgrading Avaya AuraApplication Enablement Services (AES), the customer's CTI application does not seem to be working.
Which two methods can be used to verify AES system status? (Choose two.)

Question69: You are troubleshooting file synchronization issue on the Avaya Aura Communication Manager (CM) Survivable Remote Server (LSP).
Which logs will be helpful in finding out the status of file synchronization?

Question70: A customer reports that Remote Worker users cannot see feature buttons on their SIP endpoints.
The Avaya Session Border Controller for Enterprise (ASBCE) was recently damaged and replaced due to a lightning strike. After some troubleshooting, support personnel were able to see misconfigured PPM in the ASBCE.
Which tool can help to diagnose this issue, and which symptoms can be indicative of this issue?

Question71: A customer reported that over the weekend there was a power maintenance activity on the Main Data Center, resulting in the activation of Survivability Servers. Users using H.323 endpoints were able to register on the Avaya Aura Communication Manager (CM) Survivable Remote Server (LSP), but AST (CM-SIP) endpoints were unable to register on the Branch Session Manager (BSM). While doing a health check of the BSM you want to verify that all processes are running.
To check the status of different processes, which command you will run on the BSM?

Question72: Where can you check the version of the Presence Services snap-in installed on the Avaya Breeze platform?

Question73: Refer to the exhibit. Avaya Tier 3 support receives a case escalated by Tier 2 where the customer cannot receive incoming calls, but can make calls out successfully. The trace shows that the incoming calls arrive at the Avaya Session Border Controller for Enterprise (SBCE) but fail to get routed into the customer enterprise network.

Based on this information, what is and is not working?

Question74: image2
Refer to the exhibit.
In the Application Enablement Services (AES), the Service Controller screen allows you to start/stop/restart services, restart the AE server, restart Linux.
Which additional internal service restart can you initiate from this screen?

Question75: What are three start options you can choose from when tracing messages on the CLI in Avaya Session Border Controller for Enterprise (ASBCE)? (Choose three.)

Question76: You are troubleshooting a registration issue of Internet Friendly Gateway and suspect that the Trusted Certificate Authority (CA) certificate has expired.
To verify the validity of the Trusted CA certificate, which command is run on the Internet Friendly Gateway?

Question77: Under which condition is a Business Partner/Avaya Tier 2 not required to escalate to Avaya Tier
3?

Question78: Considering the message flow to an Avaya Aura Contract Centre (AACC) Agent Desktop, which protocol is used to communicate between AACC, CCT, and the Agent Desktop PC?